FAQs

If the product you want is not available in our online store, you will have to make a bespoke order. Get in touch with us on: info@cremecaviarshoes.com.

Crème Caviar does not launch new models every season. The styles available on stock are limited, however, all our shoes are customizable upon request.  

For customized orders, please contact: info@cremecaviarshoes.com.

We always choose natural leathers. Due to its resistance and durability, we consider this to be the most sustainable and eco-friendly option. 

The skins derived from the animal industry, that were going to be destroyed, are used by the footwear and leather goods industry, reducing waste. 

Leather lining, latex comfort insoles and natural leather soles. 

All leathers, suedes, satins and velvets are available on our materials’ catalogue.

At Crème Caviar, we carefully choose the thinnest and softest leathers and suedes, so they can adapt to each foot. With these materials, the shoe naturally adjusts to your feet. 

The shoes with materials such as satin or velvet, since these are fabrics, will have less flexibility. Therefore, they will not adjust as leather, for example. 

To find your perfect size, please contact us. 

Crème Caviar produces bespoke shoes. 

You can book a visit with us, any day, at our atelier in Santa Maria da Feira, or get on our waiting list to visit us in Lisbon. 

We always recommend you visit us in person, because it’s the only way you can try on your real size and get to know all our styles and heel heigh options. 

You can also choose colour, materials, ornaments, and sole and insole engraving. 

For bespoke orders we need 8 weeks for production. 

Get in touch with us to find out more, at: info@cremecaviarshoes.com.

Yes, we also produce clutches through our bespoke service. 

You choose the style, materials and ornaments.

Get in touch with us to find out more, at: info@cremecaviarshoes.com.