Privacy Policy

Crème Caviar values privacy and their clients and visitors’ personal data safety. This Privacy Policy explains how we collect, use, hold and protect personal data, ensuring total transparency and compliance with the General Data Protection Regulation (GDPR) and other applicable legislation.

 

  1. Responsible for Data Processing

The company FÁTIMA SILVA & XARÁ, owner of the brand Crème Caviar, with headquarters at Rua Luís de Camões nº 58, 3700-785 Nogueira do Cravo, Portugal, is responsible for the treatment of the personal data. If having any questions about the personal data protection, you can reach out to us to the following email address: info@cremecaviarshoes.com.

 

  1. Collected Personal Data

We can collect and process different types of personal data, such as:

  • Identification Information: Name, surname, email, phone number, address.
  • Payment Data: Necessary information to process payments (we never hold full bank card details).
  • Browsing Data: IP Address, type of device, browser used, visited pages, approximate location.
  • Preferences and Interactions: Shopping history, viewed products, answers to surveys, interactions with discount campaigns.

The collection of these data can be direct (when filled a survey or when shopping) or automatic (through cookies or similar technologies).

 

  1. Purpose of Data Processing

Your personal data can be used for the purposes of:

  • Account and Order Management: processing orders, shipping products, invoicing and customer service.
  • Marketing and Communication: sending of newsletters, promotional orders, and personalized recommendations (subject to consent).
  • Improving Website Experience: Analysis of browsing data to optimize the performance and usability of our website.
  • Legal Obligations Compliance: Data storage for tax and regulatory purposes.

 

  1. Legal Basis for Data Processing

The processing of your data is based on different legal grounds, including:

  • Contract Execution: When we use your data for order processing and for customer support.
  • Consent: When you subscribe to our newsletter or accept optional cookies.
  • Legitimate Interests: To improve our services and assure the website’s security.
  • Legal Obligation: To fulfil tax and regulatory obligations.

 

  1. Applicable Law and Jurisdiction
  • This Privacy Policy is regulated by the Portuguese Law.
  • All disputes arising from the interpretation or execution of this document shall be settled by the Tribunal da Comarca de Aveiro (District Court of Aveiro), with express waiver of any other.

 

  1. Alternative Dispute Resolution
  • Under the terms of Law nº 144/2015, of September 8, in the event of a conflict, the consumer can turn to an Alternative Dispute Resolution (ADR) More information about these entities is available on the Portal do Consumidor: www.consumidor.pt

Crème Caviar would like to inform that, in the event of a dispute, consumers can contact one of the following Alternative Dispute Resolution entities:

  • CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (National Center for Consumer Conflict Information and Arbitration) (cniacc.pt)
  • CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Consumer Information, Mediation and Arbitration Center) (ciab.pt)

 

  1. Sharing Data with Third Parties

Crème Caviar does not sell or commercialize your personal data. However, we can share informations with:

  • Service Providers: Transport companies, payment platforms, suppliers of technology and marketing services. We can send you exclusive offers by email, text message or Whatsapp. You can cancel the subscription for these communications at any time through the option “Cancel Subscription” in the email or by contacting us directly.
  • Legal Authorities: When required by law or for the protection of our rights.

All third parties with whom we share data, are not obligated to assure the safety and confidentiality of your information.

 

  1. Data Storage and Security

Your personal data are safely stored and protected against unauthorized access, loss or destruction. We have implemented technical and organizational measures, including:

  • Encryption of sensitive data
  • Strict access control
  • Continuous security monitoring

Your data are only kept for as long as necessary to fulfil the purposes for which they were collected or to meet legal requirements.

 

  1. Your Rights

In accordance with data protection legislation, you have the following rights:

  • Right of Access: You can request a copy of your personal data.
  • Right to Rectification: You can amend incorrect or outdated information.
  • Right to Erasure (“Right to be Forgotten”): You can request the erasure of your data, except where there is a legal obligation to retain it.
  • Right to Restriction of Processing: You can request the restriction of the use of your data.
  • Right to Object: You can object to the use of your data for direct marketing.
  • Right to Data Portability: You can request your data to be transferred to another service provider.

To make use of any of these rights, please contact us at info@cremecaviarshoes.com.

 

  1. Cookies and Similar Technologies

Our website uses cookies to improve the user experience. You can read our Cookies Policy to obtain more information about the types of cookies used and how to manage them.

 

  1. International Data Transference

In some cases, your data can be stored or processed outside the European Economic Area (EEA). Whenever this happens, we ensure that the data is protected with appropriate safeguards, such as the European Commission’s standard contractual clauses.

 

  1. Changes to this Privacy Policy

We can update this Privacy Policy periodically. All alterations will be published on our website and, when necessary, we will inform you via email.

 

  1. Complaints

If you consider that the processing of your personal data is not being carried out in accordance with the GDPR and applicable national legislation, you have the right to lodge a complaint with the National Data Protection Authority for Portugal (CNPD – Comissão Nacional de Proteção de Dados):

Address: Av. D. Carlos I, 134, 1.º, 1200-651 Lisboa

Email: geral@cnpd.pt
Website: www.cnpd.pt

 

  1. Contact

If you have any questions about this Privacy Policy or the processing of your data, you can contact us at: info@cremecaviarshoes.com.